1. Introduction

Welcome to Forest Dairy (“we”, “us”, or “our”). We operate the website forestdairy.com (the “Website”), where we provide information about our dairy / food products, allow online orders, and interact with our customers. Protecting your privacy and ensuring the quality and safety of our food products are our top priorities.

2. Information We Collect

We may collect the following types of information from users of our Website:

• Personal Information: Name, email address, phone number, shipping address, billing address, payment details (when you purchase), and other contact data you provide.
• Order Information: Items you order (products, quantity), order history, delivery instructions.
• Automatic / Technical Information: IP address, browser type, device type, operating system, referring URL, pages visited, time and duration of visits, and other usage data.
• Cookies & Tracking: We may use cookies, web beacons, and similar technologies to collect information about how you navigate and use the Website.

3. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Processing and fulfilling your orders, including shipping, billing, and payment.
• Communicating with you about your orders, customer service, and promotions.
• Improving our Website, product offerings, and marketing efforts.
• Analyzing usage patterns to better understand customer preferences.
• Preventing fraud and ensuring security of transactions.
• Complying with legal and regulatory obligations.

4. Sharing Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: With trusted partners who help us operate our business, such as payment processors, delivery partners, and IT providers.
• Legal Compliance: When required by law (e.g., to respond to a court order, subpoena, or other legal process).
• Business Transfers: In the event of a merger, sale, or reorganization of our business.
• Aggregated / Anonymized Data: We may share non-identifiable, aggregated data for analytics, research, or marketing research.

5. Cookies, Tracking & Preferences

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies allow us to remember your preferences, provide relevant content, and make the Website easier to use.

You can control cookie settings through your browser preferences. However, please note that blocking certain types of cookies may affect your ability to use parts of our Website.

6. Data Security

We take reasonable measures to protect your personal information. These measures include technical, administrative, and physical safeguards. However, no data transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have certain rights regarding the personal information we hold about you, including:

• The right to access the information we have about you.
• The right to correct or update inaccurate or incomplete data.
• The right to request deletion of your personal data (“right to be forgotten”), subject to legal or business retention requirements.
• The right to object to or restrict certain processing (for example, direct marketing).
• The right to withdraw consent where we rely on it (where applicable).

To exercise these rights, please contact us using the details in the “Contact Us” section below.

8. Children’s Privacy

Our Website is not intended for children under the age of 13 (or the minimum age as per local law). We do not knowingly collect personal information from children under this age. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that data promptly.

9. Food Safety & Quality Policy

Because we are a food business, we commit to maintaining high standards of food safety and quality:

• Regulatory Compliance: We adhere to applicable food safety standards and regulations (e.g., food safety laws and guidelines relevant to our country / region).
• Supplier Quality: We source raw materials (milk, other ingredients) from trusted, certified suppliers.
• Hygiene & Processing: Our facilities follow strict hygiene protocols, including regular quality checks and testing.
• Storage & Delivery: We ensure that cold chain management, packaging, and transport are done under conditions that preserve product safety and freshness.
• Product Recalls: In the unlikely event of a quality or safety issue, we have a recall mechanism: customers will be informed via email or phone, and the affected product will be removed from circulation.
• Customer Feedback: We encourage customers to report any quality concerns. Feedback helps us continuously improve our food standards.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., payment gateways, delivery partners, or social media platforms). We are not responsible for the privacy or data practices of those websites. We recommend that you read the privacy policy of any third-party site you visit.

11. Changes to this Policy

We may update this Privacy & Food Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this policy, and in some cases, we may notify you (e.g., via email) if the changes are significant.

12. Contact Us

If you have any questions, concerns, or requests regarding this policy or how we handle your data or ensure food quality, you can contact us at:

• Email: [email protected]
• Phone: (201) 935-9085
• Address: 10 Spring Dell, Rutherford, NJ 07070